Política de envío

Shipping Policy (United States Orders)

This policy applies to all orders shipped within the United States of America. It is designed to ensure that you are fully informed about our shipping practices and procedures. By placing an order with Maia Homes, you agree to the terms outlined below.

A. Shipping Costs Within the USA

We offer complimentary shipping on all orders within the United States.

B. Transit, Handling & Order Cut-Off Time

  • Transit Time: Shipments are typically in transit for 2 – 10 business days (Monday to Friday).

  • Order Cut-Off Time: Orders placed after 2:00 PM Eastern Standard Time (New York) will be processed the following business day.

  • Handling Time: Order processing and handling usually take 2 – 5 business days (Monday to Friday).

Please note that handmade products and furniture may require 4 – 16 weeks for delivery, depending on the craftsmanship and production timeline.

C. Delivery Terms

We partner with major carriers such as USPS, UPS, FedEx, DHL, and others to ensure timely and secure delivery.

Complimentary shipping applies to all orders.
For rugs exceeding 10 feet in width, please allow an additional 4–12 weeks for production and delivery.

Customs and duty fees for orders outside the U.S. are the responsibility of the customer.

D. Change of Address

We are unable to modify the delivery address once an order is in transit.
If you need to change your shipping address, please contact us within 24 hours of placing your order at:
📧 customercare@maiahomes.com
📞 +1 818-676-9117 

E. Tracking

Once your order has shipped, you will receive a tracking number to monitor its progress until delivery.

F. Cancellation

If you wish to cancel your order before it has been dispatched from our warehouse, we will accommodate cancellations.
Once an order has shipped, please refer to our Refund Policy for further assistance.

G. Parcels Damaged During Transit

If your parcel arrives damaged:

  • If possible, reject the delivery and notify the courier immediately.

  • If the parcel was delivered in your absence, please contact our Customer Care Team within 24–48 hours to file a damage claim.

H. International Shipping (Outside the USA)

We offer free international shipping on all orders (excluding select furniture items). This rate may vary based on destination and product type.

Customers are responsible for any customs or duty fees imposed by their country. Maia Homes does not control or cover these fees. If your package is held by customs, please ensure timely payment to avoid disposal of the package.

Refunds and Replacements:
Unfortunately, we cannot issue refunds or replacements for packages disposed of by customs due to unpaid fees.

For international furniture shipments, please contact our Customer Care Team for a personalized shipping quotation. Our team will provide accurate details regarding shipping costs, timelines, and delivery processes to ensure a smooth and transparent experience.